Order Changes & Cancellations

Dorvellaty / Customer notes

Contact us early so we can check what is still possible.

Last updated: October 24, 2026

Submit a clear request

Email service@dorvellaty.com with your order number, checkout email and the exact change or cancellation requested. Do not send payment credentials. We will check whether the order has entered preparation or dispatch and reply with the available options.

Before dispatch

We will make reasonable efforts to help with corrections before the order is dispatched. Some preparation steps may already be underway, so a request is not a guarantee. Please wait for our confirmation before assuming that an address, product or order status has changed.

After dispatch

A parcel already in the carrier network may not be rerouted or recalled. Contact us to discuss the situation. If cancellation is no longer possible, the Return Policy may provide an eligible return route after delivery. Do not refuse or return a parcel without first contacting us for instructions.

Payment & refund updates

If a cancellation is accepted and a payment has been captured, we will confirm the refund arrangements. Refunds return to the original payment method, subject to the payment provider’s processing time. Any mandatory statutory cancellation or refund rights remain unaffected.

Changes made by the store

If a product cannot be supplied or an order contains a clear pricing or availability error, we will contact you about the available options, including cancellation and refund where appropriate. We will not replace an ordered item with a materially different item without your agreement.