Dorvellaty / Information
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Dorvellaty / Customer notes
Tell us what you need, and include the details that help us find the right answer.
Last updated: October 24, 2026
Choose your enquiry
Before you order
Send the product name and your question about size, styling or intended placement. Please ask about any missing specifications before ordering.
An existing order
Include your order number and the email used at checkout. For delivery questions, add the latest tracking status.
Returns & item concerns
Tell us which item is involved and what happened. Keep the item and packaging until we provide instructions.
Email & operational contact
service@dorvellaty.com
Operational telephone: +852 8961 4484
Owner: Sui Haiyan
Operating company: Zhanjiang Qianxi Trading Co., Ltd.
Operational address: 383 Hennessy Road, Wan Chai, Hong Kong Island, Hong Kong SAR. This is not a walk-in shop or a default return destination.
Returns correspondence
Company and return address: No. 27, Guangming Village, Potou Town, Potou District, Zhanjiang City, Guangdong Province, China. Please email for authorization before sending a return. We will confirm the appropriate instructions. See the Return Policy for the 30-day request window and postage responsibilities.
Protect your information
Never send card numbers, payment passwords or identity documents through the enquiry form. We only need the information relevant to your request. For personal-data requests, see Privacy Choices.